Improving safety results in an organization requires leadership. As Peter Drucker says: “Only three things happen naturally in organizations: friction, confusion and underperformance. Everything else requires leadership”. So, how do you lead an organization to excellence in safety? Here are 6 key behaviors that have worked for me in achieving this:
1.- Demonstrate genuine concern for people’s wellbeing
- Ask/talk about a person’s wellbeing
- Follow-up on issues regarding wellbeing
- Constantly remind people that wellbeing is the priority and safety is one of the tools to achieve it
- Have open discussions about issues affecting wellbeing and safety
- Demonstrate and promote a healthy lifestyle
2.- Comply with policies and procedures
- Personally comply
- Demand all others comply
- Apply established consequences to those who don’t comply
3.- Identify and eliminate risks
- Identify and immediately stop unsafe acts, clearly explaining the risks to the person’s wellbeing
- Apply established consequences in case of violation of policies and procedures
- Constantly look for and detect unsafe conditions; follow-up on their elimination
4.- Recognize safe behaviour
- Systematically look for and praise safe behaviour
5.- Ensure work is planned with safety
- Verify work is planned in compliance with all safety procedures
- Frequently review work permits with those doing the work, making sure they understand the risks and have taken proper action to eliminate or mitigate them
6.- Provide immediate attention in case of injury
- Focused on people’s wellbeing
- Demand to be informed of all relevant incidents